MUKHI RUDRAKSHA ASSURANCE & REPLACEMENT POLICY
At Mukhi Rudraksha, sacred authenticity and customer satisfaction are our highest priorities. Because sacred beads require utmost purity and reverence, we maintain a strict, precise replacement protocol.
24-Hour Express Replacement Window
We offer a dedicated 24-hour replacement guarantee from the exact moment your parcel is delivered.
Eligible Claims:
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Wrong Item Received (Must match claims with video evidence)
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Defective or Damaged Product (Must match claims with video evidence
Mandatory Unboxing Video Protocol
To prevent fraudulent claims and protect product authenticity, an uninterrupted 360-degree unboxing video is strictly required to initiate any request.
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The video must show the parcel's shipping label clearly before opening.
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The unboxing process must be continuously recorded without pauses or edits.
Ineligibility & Non-Returnable Scenarios
Due to the sacred nature and individual specifications of our products:
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No Returns or Exchanges are granted for size preferences, personal mind-changes, or perceived texture/quality variances. (Detailed sizing specifications are provided on every product page prior to order placement).
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Items that are used, worn, washed, or altered in any way are strictly non-eligible.
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Items returned without their original sacred inserts, packaging, and authentic tags will be rejected.
Inspection & Approval
All replacements are subject to rigorous physical verification upon arrival at our facility. Replacements will only be dispatched after passing quality verification.
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